Shipping policy

Processing Times

Every piece is carefully handcrafted and finished in our workshop. While we keep selected items in stock, many products are made to order.

In-stock items are typically dispatched within 2–5 business days.

Made-to-order items generally require 2–4 weeks before dispatch. If your order includes both in-stock and made-to-order products, we'll usually ship everything together unless otherwise arranged.

Estimated lead times are listed on each product page.

Shipping

We ship throughout South Africa using trusted courier partners.

Shipping costs are calculated at checkout based on your location and the size of your order.

Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey.

Delivery Times

After dispatch, delivery typically takes:

  • Major cities: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote locations: 3–7 business days

Please note that these are estimates and may vary during peak periods or due to factors outside our control.

Large & Fragile Items

Larger pieces, such as mirrors, are carefully packaged to ensure they arrive safely. These items may require specialised couriers and may have longer delivery times depending on your location.

Packaging

We take great care in packaging every order to ensure it arrives in excellent condition while minimising unnecessary waste wherever possible.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery. Include photographs of the product, packaging, and shipping label so we can resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. We cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Local Collection

If you're located in Nelspruit, local collection may be available by appointment. Please contact us before placing your order if you'd like to arrange collection.

Questions?

If you have any questions about shipping, lead times, or your order, we'd love to help. Please get in touch through our contact page or email us at david@framehouse.co.za